Refund policy

Order Cancellations and Changes
Most PencilBoxPrints products are made to order, and production may begin shortly after an order is placed. If you need to cancel your order or correct an order detail, please contact us at admin@pencilboxprints.com within 15 minutes of placing your order.

We will make every reasonable effort to accommodate your request. However, once an order has entered production, it can no longer be canceled or changed.

If you notice an error in your shipping information, please contact us as soon as possible.

Refund & Return Policy

We appreciate our customers and want you to enjoy your PencilBoxPrints purchase.

Most PencilBoxPrints products are created especially for you after you place your order. Because our products are made to order, we generally cannot accept returns or exchanges for a change of mind, an incorrectly selected size or color, or an accidental order.

Please review product descriptions, measurements, colors, and your order information carefully before completing your purchase. If you have a question before ordering, please contact us at admin@pencilboxprints.com.

Damaged, defective, misprinted, or incorrect items

Please inspect your order when it arrives. If your product arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at admin@pencilboxprints.com so that we can evaluate the issue and make it right.

Please include your order number, a brief description of the problem, and clear photographs showing the issue and the entire item when applicable. Additional photographs or information may be requested to help us resolve the problem with our fulfillment provider.

If your claim is approved, an appropriate resolution may include a replacement or refund, depending on the circumstances. Please do not return a damaged, defective, misprinted, or incorrect item unless we provide instructions asking you to do so.

Size and color selections

Because our products are made to order, we generally cannot provide a free replacement, exchange, or refund when an incorrect size or color was selected when placing the order. Please consult the available product information and sizing information carefully before purchasing.

Personalized or specially commissioned products

Personalized, customized, or specially commissioned products cannot be returned or exchanged unless they arrive damaged, defective, misprinted, or incorrect.

Sale items and gift cards

Gift cards are non-refundable. Items specifically identified as final sale cannot be returned for a change of mind.

Refunds

If a refund is approved, we will notify you and issue the refund to your original payment method. Please allow time for your bank or credit-card company to process and post the refund.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at admin@pencilboxprints.com.

Questions

If you have questions about an order, damaged or incorrect merchandise, or this policy, please contact us at admin@pencilboxprints.com before returning or disposing of an item. We will provide instructions appropriate to your order.

PencilBoxPrints, LLC